Terms of Service

Please read these terms carefully before using our website and services.

Last updated: November 30, 2025

Agreement to Terms

By accessing and using the Cutenest website ("Website") and purchasing our products or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

Important: These Terms constitute a legally binding agreement between you and Cutenest.

Website Use

Permitted Uses
  • Browse and purchase products
  • Create and manage your account
  • Access customer support
  • Share product reviews and feedback
Prohibited Activities
  • Unauthorized access or hacking attempts
  • Posting false or misleading information
  • Violating intellectual property rights
  • Disrupting website functionality

Account Registration

Account Requirements
  • You must be at least 18 years old to create an account
  • Provide accurate and complete information
  • Maintain the security of your login credentials
  • Notify us immediately of any unauthorized access
Account Security: You are responsible for all activities that occur under your account. Keep your password secure and do not share it with others.

Product Information & Availability

Product Descriptions
  • We strive for accuracy in all product descriptions
  • Colors may vary due to monitor settings
  • Actual products may differ slightly from images
  • Specifications are subject to change
Availability & Pricing
  • Product availability is subject to stock
  • Prices are subject to change without notice
  • We reserve the right to limit quantities
  • Out-of-stock items will be notified promptly

Orders & Payment

Order Processing
  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders
  • Order confirmation does not guarantee product availability
  • Pricing errors may result in order cancellation
Payment Terms
  • Payment is required at the time of order
  • We accept major credit cards, bank transfers, and mobile wallets
  • All payments are processed securely through encrypted channels
  • Additional charges may apply for international orders
Payment Security: We never store your complete payment information. All transactions are processed through secure, PCI-compliant payment gateways.

Shipping & Delivery

Delivery Terms
  • Delivery times are estimates, not guarantees
  • Risk of loss transfers upon delivery
  • Accurate address information is required
  • Delivery may require signature confirmation
Shipping Costs
  • Shipping costs are calculated at checkout
  • Free shipping applies to qualifying orders
  • International shipping may incur additional fees
  • Expedited shipping options available

Returns & Refunds

Our return policy is governed by the following terms:

  • 30-day return window from date of delivery
  • Items must be in original, unused condition
  • Original packaging and tags must be intact
  • Some items are non-returnable (hygiene products, custom items)
  • Return shipping costs are customer's responsibility unless item is defective
  • Refunds processed within 5-7 business days after return receipt

View Full Return Policy

Intellectual Property

Our Rights
  • All website content, including text, images, logos, and designs, are owned by Cutenest
  • Trademarks and brand names are protected intellectual property
  • Unauthorized use of our content is strictly prohibited
  • We reserve all rights not expressly granted to users
User Content
  • You retain ownership of content you submit (reviews, comments)
  • You grant us license to use your content for business purposes
  • You are responsible for ensuring your content doesn't infringe others' rights
  • We may remove content that violates our policies

Limitation of Liability

Important Legal Notice: Please read this section carefully as it limits our liability.
Disclaimer of Warranties
  • Website and services are provided "as is" without warranties
  • We do not guarantee uninterrupted or error-free service
  • Product descriptions are for informational purposes only
  • We disclaim all warranties to the fullest extent permitted by law
Limitation of Damages
  • Our liability is limited to the amount you paid for products/services
  • We are not liable for indirect, incidental, or consequential damages
  • Some jurisdictions may not allow these limitations
  • These limitations apply to the fullest extent permitted by law

Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

  • We collect information necessary to provide our services
  • We protect your personal information with appropriate security measures
  • We do not sell your personal information to third parties
  • You have rights regarding your personal data

View Privacy Policy

Governing Law & Disputes

Applicable Law
  • These Terms are governed by the laws of Pakistan
  • Any disputes will be subject to Pakistani jurisdiction
  • Courts of Karachi will have exclusive jurisdiction
Dispute Resolution
  • We encourage resolving disputes through direct communication
  • Contact our customer service team first
  • Formal disputes may be subject to arbitration
  • Class action lawsuits are waived where permitted by law

Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

  • Updated Terms will be posted on this page
  • The "Last Updated" date will be revised
  • Significant changes will be communicated via email
  • Continued use of our services constitutes acceptance of new Terms
We recommend reviewing these Terms periodically for any updates.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

Email

legal@cutenest.com

Legal Department
Phone

+92-300-1234567

Mon-Sat 9AM-6PM
Address

Cutenest Legal Team
Karachi, Pakistan

Mail correspondence