Returns & Refunds

Your satisfaction is our priority. Learn about our hassle-free return policy.

Return Policy Overview

30-Day Return Policy

We offer a generous 30-day return window from the date of delivery for most items, ensuring you have plenty of time to make sure you're completely satisfied with your purchase.

What You Can Return:
  • Jewelry items in original condition
  • Unopened cosmetics and beauty products
  • Accessories with original packaging
  • Items with manufacturing defects
Return Requirements:
  • Items must be unused and in original condition
  • Original packaging and tags must be intact
  • Include original receipt or order number
  • Return within 30 days of delivery

Non-Returnable Items

Hygiene & Safety Items:
  • Opened cosmetics (lipsticks, foundations, etc.)
  • Used skincare products
  • Opened perfumes or fragrances
  • Personal care items
Custom & Special Items:
  • Custom-made jewelry
  • Personalized items
  • Engraved products
  • Sale/clearance items (final sale)
Note: Items damaged due to misuse or normal wear are not eligible for return.

How to Return Items

Easy 4-Step Return Process:
1
Contact Us

Email us at returns@cutenest.com or call +92-300-1234567 to initiate your return.

2
Get Return Authorization

We'll provide you with a Return Authorization Number (RAN) and return instructions.

3
Package & Ship

Pack items securely with RAN and send via our provided courier service.

4
Get Your Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days.

Refund Information

Refund Methods:
  • Original Payment Method: Refund to the same card/account used for purchase
  • Bank Transfer: Direct transfer to your bank account
  • Store Credit: Credit for future purchases (optional)
Processing Times:
  • Credit/Debit Cards: 5-7 business days
  • Bank Transfer: 3-5 business days
  • Store Credit: Immediate
Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Exchanges

Exchange Policy:
  • Exchanges are available for size, color, or style changes
  • Item must be of equal or lesser value
  • Price differences will be refunded or charged accordingly
  • Same 30-day timeframe applies

Quick & Easy Exchanges

Damaged or Defective Items

Quality Guarantee

If you receive a damaged or defective item, we'll make it right immediately with a full refund or replacement at no cost to you.

What to Do:
  1. Contact us within 48 hours of delivery
  2. Provide photos of the damaged item
  3. Keep all original packaging
  4. We'll arrange immediate pickup
We Cover:
  • All return shipping costs
  • Full refund or replacement
  • Expedited processing
  • Compensation for inconvenience

Need Help with Returns?

Our customer service team is ready to assist you with any return or refund questions.

Call Us

+92-300-1234567

Mon-Sat 9AM-6PM
Email Us

returns@cutenest.com

24-hour response
Live Chat

Instant Support

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