Frequently Asked Questions

Placing an order is easy:

1. Browse our products and add items to your cart
2. Click on the cart icon and review your items
3. Click "Checkout" and fill in your shipping information
4. Choose your payment method and complete the purchase
5. You'll receive an order confirmation email

You can modify or cancel your order within 2 hours of placing it, provided it hasn't been processed yet.

To modify or cancel:

• Call us immediately at +92-300-1234567
• Email us at orders@cutenest.com with your order number
• Use the live chat feature on our website

Note: Once an order is processed and shipped, it cannot be cancelled, but you can return it according to our return policy.

We offer two shipping options:

• Standard Delivery: 3-5 business days - Rs 150
• Express Delivery: 1-2 business days - Rs 300 (major cities only)

Yes, we deliver nationwide across Pakistan. Express delivery is available in major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and Multan.

For remote areas, standard delivery may take an additional 1-2 days.

We offer a 30-day return policy for most items. Items must be:

• Unused and in original condition
• In original packaging with tags
• Returned within 30 days of delivery

Non-returnable items: Opened cosmetics, custom jewelry, personalized items, and sale items marked as final sale.

View Full Return Policy

Yes, all our jewelry items are 100% authentic. We source our products from trusted suppliers and provide certificates of authenticity for precious metals and stones.

Each jewelry piece comes with:

• Certificate of authenticity
• Quality guarantee
• Proper hallmarking (where applicable)
• Care instructions

Absolutely! We only sell 100% original cosmetics from authorized distributors. All our beauty products are:

• Sourced directly from brands or authorized distributors
• Stored in temperature-controlled environments
• Checked for expiry dates before shipping
• Sealed and tamper-evident

We guarantee the authenticity and safety of all cosmetic products.

While you can browse our products without an account, creating one offers many benefits:

• Faster checkout process
• Order history and tracking
• Wishlist functionality
• Exclusive member offers
• Easy returns and exchanges

Creating an account is free and takes less than a minute!

We accept multiple secure payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Online Banking: All major Pakistani banks
• Mobile Wallets: JazzCash, Easypaisa
• Cash on Delivery: Available in select cities

All payments are processed through secure, encrypted channels.

Once your order is shipped, you'll receive tracking information via:

• SMS with tracking number
• Email with tracking link
• Order status updates in your account

You can also track your order by:

• Logging into your account and viewing order history
• Using the tracking number on our courier partner's website
• Calling our customer service

Track Your Order

Yes, we offer jewelry repair and maintenance services for items purchased from Cutenest:

• Ring resizing
• Chain repair
• Stone replacement
• Cleaning and polishing

Contact us for a quote and to arrange repair services. Some repairs may be covered under warranty.

Yes! We offer beautiful gift wrapping services:

• Standard Gift Wrap: Rs 50 - Elegant box with ribbon
• Premium Gift Wrap: Rs 100 - Luxury box with personalized message card

Gift wrapping can be selected during checkout. Please allow an additional business day for processing gift-wrapped orders.